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Help center

Answers to real questions about how PrepRyt works today.

Getting started

How do I create a student account?

On the login page, choose "Student" and sign up with your mobile number. We send a one-time code to verify it — enter it, then set a password for future logins.

I didn't get my OTP code.

During this invite-only testing phase, no SMS/WhatsApp provider is connected yet, so codes aren't sent to your phone automatically. If you're a tester, ask whoever invited you for your code. This is temporary — SMS delivery is on our roadmap.

Can I switch between exams (e.g. JEE Main and JEE Advanced)?

Yes. Add another exam enrollment from onboarding or your sidebar's target-exam switcher — your Study Plan, Mock Tests, PYQ Bank, and Predicted Rank all scope themselves to whichever exam is currently active.

How do mentor and admin accounts log in?

Mentors and admins sign in with an email and password rather than a phone/OTP — pick the right tab on the login page.

Mock tests & PYQs

How is my mock test scored?

Against the real answer key attached to that paper — correct/incorrect/unattempted counts and marks are computed the moment you submit, and shown on your Results page.

Why can't I start a mock test right now?

Mock papers have a real live window (a start and end time set by our content team). Outside that window the test isn't attemptable — the Mock Tests page shows you exactly when a paper opens.

What does "Predicted AIR" or "Predicted rank" mean?

It's an unofficial estimate, computed from your real marks on a full-length paper interpolated against a third-party marks-to-percentile table for that exam year — never treat it as a guaranteed or official result.

Where do I find previous years' papers?

PYQ Bank — searchable by exam, year, subject, and chapter, with the real answer key and (where available) step-by-step solutions and reference images attached to each question.

Account & security

How do I change my password?

Go to Settings from the account menu (top right) and use the "Change password" form — you'll need your current password to set a new one.

I forgot my password.

Use "Forgot password" on the login page — verify your phone via OTP, then set a new password.

Can I be logged in on two devices at once?

No — for account security, signing in on a new device automatically ends the session on any other device. You'll see a message if you get signed out this way.

What data does PrepRyt store about me?

See our full Privacy Policy — in short: your account info, exam enrollment, real study/attempt history, and login/session metadata for security. No payment data (we don't process payments yet).

Premium (AI Tutor, Doubt Solver)

Why do AI Tutor and Doubt Solver show a lock icon?

They're premium features. Payments aren't live yet, so during this testing phase premium access is granted manually — you can register your interest from the Upgrade page and we'll follow up.

Is everything else really free?

Yes — Study Plan, Practice, PYQ Bank, Mock Tests, Concept Mastery, Leaderboard, and Predicted Rank are all free for every account right now.

Still stuck?
Email us and a real person will get back to you.
support@prepryt.com
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